Refund and Returns Policy
RETURN
GENERAL RETURN / EXCHANGE POLICY
Our aim is to make you happy. We are very sorry If are not 100% satisfied with your product.
RETURNS
- please contact us at sales@awaisimpex.com in any case;
- you can return the product up to 30 days from the date of your purchase, and you will get a full refund;
- any product you return shall be in the same condition you received it and in the original packaging;
- you are responsible for return shipping charges that are not related to a defective or damaged product;
- returns are not accepted if the product has been modified at the customer’s request (g. stamping a name on a dog collar, etc.) and delivered in accordance with the required specification.
EXCHANGES
We only replace products if they are not made according to your specifications, are defective, or damaged. If you need to exchange the product for another one, please send us an email at sales@awaisimpex.com
DAMAGED IN SHIPMENT
Be sure to check your product once you receive it. Any damage from shipping shall be reported to us within 14 days of receipt of the product. If you receive damaged product, please inform us at sales@awaisimpex.com right away.
SHIPPING
To return your product, please contact us at sales@awaisimpex.com